Thank you for shopping with us. As all of our products are handmade and made to order, please read our Return & Refund Policy carefully before placing your order.

Returns

Due to the perishable and custom-made nature of our products, we do not accept returns on:

• Flowers in a Box
• Edible Bouquets
• Cakes

Unfortunately, we are unable to accept returned items once they have been delivered.

Order Cancellations & Changes

If you need to cancel or make changes to your order, please contact us at least 3 days before your selected delivery or collection date.

As we begin sourcing materials and preparing orders no later than 3 days before fulfilment, we are unable to guarantee cancellations or changes requested after this time.

Damaged or Incorrect Orders

Please inspect your order as soon as it is received.

If your order arrives:

• damaged,
• incorrect,
• or with any other issue,

please contact us within 24 hours of delivery or collection.

To help us investigate the issue, please provide:

• clear photographs of the product,
• photographs of the packaging (if applicable), and
• a brief description of the problem.

We will carefully review each case and, where appropriate, offer a replacement, partial refund, or full refund at our discretion.

Refunds

If a refund is approved following our investigation, it will be processed using the original payment method.

Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.